Join our Family

The Springfield Rescue Mission is looking to fill the following full-time positions at our 10 Mill Street facility:

Donor Relations Coordinator

The Donation Manager oversees all donation processing to ensure accuracy, timeliness and compliance. This role manages the donor database, maintains data integrity and develops efficient procedures for gift entry, acknowledgments and reporting. The position analyzes fundraising trends, prepares revenue and donor reports, and provides data insights to support strategic planning. Working closely with development and executive staff, the Donation Relations Coordinator helps strengthen systems, workflows and overall fundraising performance.


Key Responsibilities:

  • – Lead and oversee all donation processing operations to ensure accuracy, timeliness, and compliance.
  • – Manage and maintain the donor database, ensuring data integrity and system efficiency.
  • – Develop and improve procedures related to gift entry, acknowledgments, and reporting.
  • – Analyze donation trends and fundraising metrics to inform leadership decisions.
  • – Generate regular reports on revenue performance, donor activity, and campaign results.
  • – Identify opportunities to improve donation systems, workflows, and overall performance.
  • – Collaborate with development and finance teams to align donation tracking with organizational goals.
  • – Support strategic planning for fundraising campaigns through data insights and operational leadership.
  • – Proficiency in CRM, Microsoft Office applications, including Excel and Word.

Qualifications:

  • – Proficiency in Microsoft Office products (Word, Outlook and especially Excel) required
  • – Banking or financial services experience preferred
  • – Understanding of payment systems such as Bill Pay, Stripe and others
  • – Knowledge of CRM programs and donor management preferred
  • – Data entry and analytics experience preferred
  • – Strong attention to detail and organizational skills
  • – Ability to handle sensitive information with integrity
  • – Excellent communication and time-management skills
  • – Alignment with the Christian mission and values of Springfield Rescue Mission

Benefits:

  • – Medical & Dental Insurance
  • – 20 days of paid vacation after one year
  • – Nine paid holidays
  • – Your birthday as paid time off

A full job description will be available during interview. Responsibilities may be added as needs change.

Donor Relations Support Specialist

The Donation Relations Support Specialist manages and reconciles electronic giving platforms, including PayPal, Stripe, Venmo and other online systems, ensuring all website and credit card donations are accurately processed and recorded in a timely manner. This role provides administrative and operational support to the Donation Relations Coordinator and assists with accounts receivable functions.


Key Responsibilities:

  • – Manage and reconcile all electronic donation platforms, including PayPal, Stripe, Venmo and other online giving systems.
  • – Process and monitor all website-based donations to ensure accuracy and timely recording.
  • – Manage and process all credit card donations in accordance with internal procedures.
  • – Provide administrative and operational support to the Donation Relations Coordinator.
  • – Maintain proficiency in Microsoft Office applications, including Excel and Word.
  • – Assist with accounts receivable functions; experience in receivables preferred

Qualifications:

  • – Proficiency in Microsoft Office products (Word, Outlook and especially Excel) required
  • – Banking or financial services experience preferred
  • – Understanding of payment systems such as Bill Pay, Stripe and others
  • – Knowledge of CRM programs and donor management preferred
  • – Data entry and analytics experience preferred
  • – Strong attention to detail and organizational skills
  • – Ability to handle sensitive information with integrity
  • – Excellent communication and time-management skills
  • – Alignment with the Christian mission and values of Springfield Rescue Mission

Benefits:

  • – Medical & Dental Insurance
  • – 20 days of paid vacation after one year
  • – Nine paid holidays
  • – Your birthday as paid time off

A full job description will be available during interview. Responsibilities may be added as needs change.

If you are interested or would like more information about the position(s) above, please contact

Sabra Ramsdell, Chief of Staff, at (413) 732-0808 or sramsdell@springfieldrescuemission.org.

“You know the saying, “Find a job you enjoy doing, and you will never have to work a day in your life,” well I’ve found that here at SRM! Since I started in 2020, I have loved coming to work everyday, seeing my coworkers who have become like family, and seeing the life-changing transformation in the lives of the men who come to our New Life Program. I praise God for SRM!”

Rebecca Connor, Development Manager

“In the last few years, working at SRM has been a great joy! I have the privilege of working with each resident to support them on their road to recovery. The road is different for each man. Seeing God work in their lives to bring healing and give them hope is amazing.”

Chantal Silloway, Clinical Care Coordinator

“It has been a blessing to serve the mission in the Learning Center for the past 25 years. I believe that education is an important part of our program. It allows the men to improve their academic abilities, to obtain a HISET diploma, gain more skills in digital literacy and financial literacy, to obtain a certificate in an area of interest, or enroll in a college program. All this helps the men to be prepared to find employment.”

Diane Cabrera, Learning Center Coordinator